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Max Broman

The procedure was good and the nurse was 10/10. My complaint is with the front desk & over all organization. 1.) In the pre op consult the Dr told me I had no reflux or any signs of issues which was great news he even said I shouldn’t need any meds. My wife was there and heard the same thing. However, a few weeks later during my ENT follow up we reviewer the report and that the same Dr said I had obvious signs of reflux and swelling. I’m left wondering if my file was mixed up with someone else and don’t know if my results are accurate. 2.) The front desk lady checked my insurance on the phone and in person on the day of the appointment and confirmed that it was covered. About two months later I was called by a collection agency that I owed $1,675 + accrued interest. I checked all of my vms & email and there was nothing from this office about the visit or a payment owed. They didn’t even try to contact me to pay or resolve it. I called my insurance and they said it’s not in my network and it’s easy for the front desk lady to see that. I then called the front desk and was told my file was closed so they couldn’t help and I had to work directly with the collection company. Overall, I’m not sure the procedure results I got are actuate & I’m very disappointed in the way they conduct business. If they would have attempted to call me to resolve the insurance issue we could have worked something out. Instead I’m being harassed & threatened by the collections company to pay asap or they will attack my credit score.

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Miranda Houk

I feel compelled to share my deeply troubling experience with this medical facility, in the hope that it helps others avoid the stress, confusion, and financial exploitation I’ve endured. From the outset, everything appeared routine. I provided my insurance information and was assured that prior authorization for my endoscopy had been received. On the day of the procedure, I paid the required copay and was told there would be no surprises. Unfortunately, everything that followed has been a case study in poor communication, lack of medical transparency, and predatory billing practices. Two weeks after the procedure, I received a call—not from the doctor, but from his assistant, who is not a medical professional. She delivered a diagnosis over the phone, offered no explanation of what it meant, and vaguely mentioned that two medications had been prescribed and that I would need to return for a repeat procedure. When I asked basic questions—Why this medication? Why another procedure?—she had no answers. I requested to speak with the doctor directly and was told he would only speak with me after I underwent anesthesia again for the next procedure. This is not follow-up care. This is gatekeeping under the guise of treatment. To make matters worse, I received three separate bills shortly afterward, all lacking any itemized details. Two appeared to be duplicates. I contacted the office multiple times asking for clarification, and not once did I receive a coherent or professional explanation. Eventually, these mysterious charges—despite my having already paid a copayment and insurance paying over $2,000—were sent to collections. I am now being sued by Kirk Cullimore’s office, a debt collection law firm, for additional unexplained charges. Let me be clear: this was a simple outpatient endoscopy. What followed was not only medically irresponsible, but financially abusive. I paid for services and received confusion, misinformation, and legal threats in return. This facility operates more like a billing trap than a healthcare provider. The lack of transparency, the refusal to allow patient-doctor communication, and the aggressive, unexplained financial practices are inexcusable. This is not just bad business—it borders on a scam. I urge anyone considering care here to think twice. You deserve better. We all do.

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Jared Suker

I had a great experience here this week for a routine colonoscopy with Dr. James Stewart. Everyone involved in my care was great from front desk staff, to nurse, anesthesiologist, and the physican. The communication about my procedure, including pre operative instructions were excellent. Thank you

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V Askwig

I was recommended to go to Granite Peaks by my health insurance company. The appointment was set and all went well until I got my New Patient Consultation bill!! It was $488!! I have never paid any specialist this price for a consult. I called and ask why the charge was so high and they said they would have the nurse practitioner call me back to explain. No return phone call. I called in again and got no where. Very disappointed. I will go elsewhere for future services. Just be ware to get the cost of the consult before you see the doctor.

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Stacy Malone

The staff of this facility was amazing. They have their processes dialed in for efficiency and provide an amazing level of care and concern for patients. I was very impressed with my experience there. Everyone I dealt with was very professional and encouraged questions and took the time to answer and relieve any anxiety that I felt from not knowing exactly what to expect. I had several phone calls with Lisa to schedule and she was so helpful and had great follow up to ensure we had everything we needed ahead of time. The procedure prep instructions were clear and concise. Dr Schmidt and the staff are all amazing and I’m so thankful that I had my necessary preventative care at their facility.