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Dr. Thomas is amazing and incredibly thorough, and also quite personable. He seems to have a true passion for helping patients. I have recommended him to multiple people. His staff member, Donna, is the rudest person on the planet who refused to ask Dr. Thomas questions when I called, and acted like she was the end-all to everything when I expressed I had about questions about my prescribed treatment plan. My questions were due to a chronic issue I have, and the effects the treatment would have on it. Her exact response was, "It's your health. Do whatever you want." She said this rudely and condescendingly. On my follow-up, I noticed a sticky note in my chart written by hand, "Patient is refusing to comply." All I did was ask if the treatment would worsen my chronic problem, and if there was an alternative. I called a second time to ask the exact named of the bacteria causing my issues, and she very rudely told me to get a piece of paper and gave me some kind of letters that looked like a dna code or something. But then, I called a THIRD time, talked to Lynn, and Lynn gave me the bacteria names very simply and was quite pleasant to talk to. Donna is a huge concern.