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Jessica Schmidt

In September 2025, Dr. O’Brien performed cataract surgery on my left eye. The result was a significant refractive miss, leaving me without usable mid-range or near vision despite paying for a premium lens. Only after consulting another surgeon did I fully understand that my eye was complex and outcomes could vary. What I cannot accept was the response afterward. When I returned distressed — unable to read my phone, struggling with depth perception, even falling — I was given shifting explanations and conflicting narratives and was ultimately made to feel the outcome was my fault. Dr. O’Brien’s communication style came across as rushed and dismissive. When I raised concerns, the response felt combative rather than collaborative, leaving little room for genuine dialogue about my care. The payment was complete; the accountability was not. I am now under the care of another surgeon while I explore options to correct what was done.

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Nils Huehnergarth

After 2.5 hours of waiting, nurse informed me surgery wouldn’t start for an undetermined additional wait time. Since I’ve been here since 7:30am with only one other patient upon my arrival there’s no excuse for this expected 4 hour commitment for what should be no more than an hour long start-to-finish procedure. Very disappointing and frustrating that I can’t even get an approximate ETA for when the doctor will begin.

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Deb Baab

Everyone that works there did their job with excellence. My surgeon Dr. O’Brien is excellent. I have to give a special acknowledgment to the male nurse that put my IV in. The worst part of past surgeries was getting an IV put in. Not only did he put the IV in the first try there wasn’t even a bruise after the surgery.