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Kimberly Martin

I want to say thank you to the amazing staff here. I was well taken care of and treated so nicely from every single person. A special shoutout to Shannon who went above and beyond and kept me laughing. Keep up what you are are doing and please know this type of kindness doesn’t go unnoticed!

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Erica Krig

I had a really great experience today. I was so nervous a scared and Shannon the nurse was so amazing she deserves a bonus or recognition because she went above and behind to make me feel comfortable and calm. Even braided my hair for me and it was very much appreciated. She had the best bedside manner of any nurse I’ve ever had. I’ve had bad experiences with nurses before but she felt like talking to a friend you’ve know all your life and I like that.

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Katelyn Lesniak

My mother had surgery at this center several days ago. While staff was nice, the lack of communication was lack luster. Dr. Markov, her surgeon didn’t come and speak to her at all post operatively and only uttered several sentences to me. Additionally, when coming out of anesthesia, she had a drop in her oxygen levels due to the medications, leading to complications. The center said that post-op would take about an hour to an hour and 15 minutes. At nearly the two hour mark, I finally got to go visit her and had the aforementioned information briefly brushed over by the nurse as if it wasn’t a big deal at all. The doctor never came to follow up and check in on her. She looked extremely pale, her blood pressure was through the roof, and she had nasal cannulas in her nose for extra oxygen. While her surgeon does well when it comes to the procedure itself, the lack of communication when your loved one is having issues coming out of anesthesia mixed with the overall anxiety of the day is not a good look. If you have surgery here, make sure to ask plenty of questions and follow up if the surgery timeline given isn’t adding up anymore.

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Sharon Woolf

I was a patient at Mercy Surgery Center on Sept.5, 2019. It was my first time there.I didn’t know what to expect.The facility was very clean and the staff were extremely professional. I was very nervous about my two procedures. The nurses put my mind at ease. They were so comforting and caring. I was so anxious about the anesthesia, but, the nurse anesthetist was wonderful to make me feel everything would be okay. My husband had a diabetic low sugar while we were there and they even took care of him. I would recommend this surgical center to everyone. We are very fortunate to have a place like this in Springfield. Sharon Woolf

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Colleen Fallon

The staff was very caring and friendly. The ease with which they handled my prep, once back in the waiting room, was admirable. They calmed my anxious feelings with the skill of conversation and laughter that made me feel "at home". It was very apparent the nurses and doctors worked as a team familiar with the in and outs of the requirements of their day. Also when I left I was presented with a flower and a thank you card from my nurses. Another gesture that gives them 5 stars. (Thanks, Dee)