J

Juliet Rumfelt

Been here 3xs over 3 yrs personal chart is never updated in 3 yrs. Multiple times gone over signed papers with correct information to come back and still have all the wrong info. Then tell them he cant see the tv and they say go get a pair of glasses at the pharmacy!? Why are we at the eye doctor?

A

Alicia Austin

I’m sure I’m probably the only one with this experience, but just in case it helps someone in the future. There is NO return policy whatsoever at this facility. Meaning if you get glasses that do nothing but cause headaches, ones that aren’t supposed to have prescription by the way… that there is no way to get your money back; even if you specially were told they were for protective wear ONLY. If you are told by this place that you need protective lenses, then purchase them online for if you get them here then insurance won’t cover unless there’s a prescription in them which I was failed to be given that information before hand. I’m not mad at the facility for me not doing research, just upset at the facility for not explaining the glasses purchases before hand and the doctor not telling me about the prescription. I recommend you explain to all customers giving you money for lenses how there is no return policy in place, not even a restock fee. But hey, maybe it’s just me.

A

Angie Winkler

Thank you Morganton Eye, Dr Lowery and all the amazing staff from the surgery center, examination, check in, and check out for excellent treatment with kindness, compassion, and sincere concern for my comfort, understanding, and safe successful surgery! If you like personal attention, being cared for by compassionate nurses, office personnel, anesthetist, and a professional knowledgeable staff who truly care for you and who make you comfortable, please visit Dr Lowery and his amazing team of professionals! If you've ever visited an Eye care center and felt like you were being herded through like I have, you will definitely love the family atmosphere at Morganton Eye! Angie Winkler

K

Kim Page

I’ve been using Morganton eye for about nine years until the Valdese office was closed. Then I went to the Morganton location. So my two last pair of glasses from Morganton eye didn’t even work for me to use. I paid extra money to have progressive lens this last time. I went as far as to bring in the font size that I need to be able to read with my glasses. That didn’t matter. The far away lens, I can’t see the small print on my TV and the close-up lens I can’t read the fine print on my prescription bottles from Drexel drugstore or any other small print that size. I went in there three times to let them know these glasses did not work for me and they had the nerve to tell me to wait and a five person line to reschedule an appointment to have my eyes rechecked. I was getting ready for surgery and they knew that and it didn’t matter. They made me take home glasses that I told them they did not work out for me. The female eye doctor stated my eyes didn’t change in over four years, which I don’t believe. I have way too many appointments to waste my time with you. So either they can fix the glasses without me going back in or I can find another optometrist who can actually do good work and care if I can see with my new glasses.

E

Emma Mathews

I saw Dr. Ford for my eye exam (as a new patient of Morganton Eye) and he was nice, efficient, and knowledgeable. When I went back last week to pick out my glasses, Teri helped me and she was wonderful. Overall, it was a great experience.