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Mary Sanchez

Absolutely abhorrent care this time around! My 93 year old mother came by ambulance to the ER for difficulty breathing. Dr. Root said she would be admitted because she had what he thought a little fluid overload. He didn’t give me a chance to explain that my mother does have some swelling in her legs due to lymph nodes being removed. Then it all snowballed from there! They put my mother on the cardiac floor and Dr. Rodriguez was her doctor. The nurses asked for him to call me which he failed numerous times to do! When they ran her labs my mother’s BNP( possible heart failure marker) was 2034. I explained to Dr. Root that is usually her baseline. Then when Dr. Rodriguez decided that IV lasixs was the best protocol for her without even doing an echo because he had one from 7 weeks ago he went in blindly dehydrating her! Her Creatine was normal at the ER. As she stayed in the hospital the very next day her BNP jumped up to over 3400+. When I mentioned this to him he laughed and said it would be the opposite. He got very defensive when I told him that the nurses and my mother asked for you to call me. He said “ When did they? I was never told!” My mother creatine and BUN went up everyday she was there! A slight bump is always expected when giving lasix but then jumps back down. When my mothers albumin test came back it was severely low. This is due to not enough protein. When your body lacks protein fluid spills into the intersital areas of your lungs and does not stay in the vessels as it should. When I mentioned this over and over to Dr. Rodriguez he laughed it off. Albumin can cause trouble breathing and swelling. He refused to do an echo to see what was really going on with her heart! She stayed there four days all the while becoming dehydrated. She became so dehydrated that her BP was 103/41 my mother finally refused her lasix today and could not take her blood pressure medicine. Dr. Rodriguez was a horrible doctor and found out he was not even a cardiologist! They finally did and echo today and guess what found out that my mothers heart was not in failure in fact it has improved greatly! If they would not have let her come home today I would of yanked her out of this horrible place! He almost killed my mother! It’s going to take quite a while for her to recover and get her albumin level back up because of their incompetence! We would never ever go back to the hospital even if we were dying! I sent in so many complaints and not one person addressed them! Don’t ever go here! They put down that my mother was 5’4” when in face she is 5’8” her baseline weight is 178 and in a matter of 3 days she was 168 due to them dehydrating her like a raisin for no reason whatsoever!

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Ashleigh Lynn

Four stars removed for the four bad to absolutely horrendous things that I experienced at this hospital a year ago. Because it isn't the worst thing, I'll mention now the ridiculous parking situation at this hospital, which made an already stressful evening so much more so upon arriving, and the bad reason for a star removal. My wonderful Grandma, age 96, was admitted here a few days before the dates mentioned below, due to pneumonia ravaging her lungs after she had covid. She was clearly not getting better and the only thing keeping her alive was oxygen, as her lungs were too far damaged to recover at her age. Per her DNR, it was time to let her go. On 13 Jan 2025, when they wanted to transfer her to another floor and better/more private room, I witnessed the nurse involved treat a janitorial employee horribly, then blatantly lie to the doctor about said employee when she made a mistake as a result of being directed by the nurse. Because I was more worried about my Gram, I didn't speak up, but thinking about it now makes my blood boil. That's the reason for another star taken off, but the following issues are the worst of them all. We had a different nurse as well as a respiratory specialist with my Gram when she passed in the early morning of 14 Jan 2025. My Gram's son, someone my Gram knew for many years, and myself were also present when she passed. That makes FIVE individuals that knew the time of death... which was approximately 0540. Imagine our surprise when the hospital records and death certificate showed the time of death as being over thirty minutes later, well past 0600! We were already gone by then, which means my Gram was not only left there, but a doctor didn't come in until that time and, rather than ask the nurse and/or specialist about the ToD, just marked it as being the time he came into the room to finally confirm her passing. Thus, her death certificate shows she passed at a time where she was ALONE, which she most definitely was not. For that, I filed a complaint with the hospital, and did receive a phone call (voicemail, as I was at work) to address it; however, as I was still grieving and also working full-time, I was unable to return the call until about a week later. The person was unavailable so I left a message and even apologized for my delayed return call, but I never heard anything back after that... which speaks volumes. I will say the overall care my Gram received was satisfactory, but it seemed as though the care ended when her life did... and due to that, I cannot recommend this hospital at all. Edited to add, it looks even worse when they only respond to positive reviews. That just proves what the rest of us are saying, to be true.

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Tino

I am currently at the Presbyterian clinic downtown and witnessed extremely concerning and unprofessional behavior toward my significant other’s son, who is homeless and receiving treatment here. His room was in unacceptable condition. He was left covered in feces, trash was overflowing, blankets were scattered across the room, and there were blood vial bottles on the floor. What was most disturbing was hearing staff members joking about him using the restroom on himself. No patient—regardless of housing status—should ever be treated this way. Later, we went to the cafeteria to get food. I politely asked the gentleman working the grill if it was closed, and he responded in a rude and disrespectful manner, saying, “Isn’t it obvious? The lights are off and the sign is up,” followed by stating they were closed for the rest of the night. The woman at the register then told me this was the fourth person he had gotten into an argument with that evening. Overall, this experience showed a serious lack of compassion, professionalism, and basic respect for patients and visitors. I sincerely hope this behavior is addressed, as it does not reflect the standard of care anyone should expect from a healthcare facility.

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Angelica

I wouldn't give a one star. You're ER staff is completely unprofessional. Hospital should be face havens. Safe. I was there for anxiety/panic attack. Then, security had an ego.Except the older gentleman who was retired. He respected me. The rest of the night shift chased me off in ABQ because I reported their security to APD. Where I hardly visit. It took the APD DV unit to track me down on the streets. Security illegally ran me off the public streets. Now, I'm traumatized. I'll never use your services again. I'm so embarrassed. The security guard was definitely the 40%. Also, since she do nursing staff get themselves involved with ICE and police. Poor Columbian kid. I hope he found his family. Also, you illegally dump patients on the streets. Smh. Do better. The wait for anxiety med is ridiculous. Luckily, police took me to UNM hospital and they got me what I needed. I've already spoken to patient advocacy.

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LaVette Antonio

Do not come here if you're part Native American or other besides the Caucasian people who get help fast. I came here for my seafood allergy yesterday at 7 pm until 630am. It was a waste of time. The front ladies are rude disrespectful and racist. I tried to complain to a guy named Jeff but he said there's nothing he can do about it now and he said it was too late for it and he didn't want it to help me so he asked me if I could wait or leave right now. They never call My name three times I stayed awake but they removed me. This is unfair towards me as a native American with mixed culture even though I have medical insurance with them too. Do not trust them with your medical emergencies.