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bnwhomesllc

If you experience federal patient rights violations at this clinic, please do more than just leave a review — consider reporting it. You can file a federal complaint with the U.S. Department of Health & Human Services, or contact the Missouri Attorney General’s Consumer Protection Division. Be sure to include the clinic’s name, what happened, and any written communication you have.

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Elaine Bisso

My procedure went fine. However i am being billed statements I was told was covered and the numbers keep changing and I’ve been told I never paid anything the day of my procedure (I set up auto payments?). Contacting them before my procedure was extremely difficult. So I didn’t even know I had to pay like $700 something up front til I got there, I almost said nevermind. Now all these extra bills?? I’ve been doing run around with my insurance and the billing company. I would’ve never got the surgery if I knew this crap would happen. It’s a money scam.

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neferrah promo

I will definitely not be going to this center. The reviews alone were enough of a red flag, but my personal experience with the administrators has been even more concerning. Almost a week ago, I spoke with someone who told me I could split the payment for my service into three installments. I later emailed the billing department—since I couldn’t reach anyone by phone—to request a detailed written estimate, as I have a reimbursement program at work for deductible costs. That turned into an issue on its own, as the representative refused to provide an estimate and told me the full balance had to be paid prior to the service. This morning, I called again hoping to get clarification. The new representative first said I only needed to pay half upfront, but then I overheard someone in the background say, “No, I spoke with her yesterday.” After being put on hold, the representative returned and changed her answer, saying I must pay the full $687.70 before the service. If I’m required to pay $687.70 upfront, why is it not possible to receive a detailed written estimate prior to the service? And why is there so much inconsistency in the information provided by staff? Had I not followed up, I would have arrived at the center expecting to make an installment payment and instead been faced with a bill I wasn’t prepared to pay. When I asked about the conflicting information, the representative responded, “Well, we’re the administrators, so we override anyone else you spoke to.” That kind of inconsistency and lack of transparency is exactly why I’ve decided to take my care elsewhere. Additionally, I want to note that under the No Surprises Act (2022), patients are legally entitled to receive a Good Faith Estimate (GFE) of expected charges before any scheduled service, even if they are insured. A facility refusing to provide a written estimate upon request is a violation of federal patient rights. The purpose of the GFE requirement is to prevent the very kind of confusion and financial uncertainty I experienced with this facility. The repeated changes in payment requirements, refusal to issue a written estimate, and dismissive handling of my concerns reflect a serious lack of transparency and professionalism. I believe this warrants review, as no patient should be expected to pay hundreds of dollars upfront without documentation or clear information about costs. Update: Conveniently, I received an email seconds after posting my updated review, stating that a Good Faith Estimate was being prepared. It’s disappointing that this communication only came after I canceled my appointment and publicly shared my experience. It’s clear the estimate was never going to be created until attention was drawn to the issue. Please use your own discernment when considering this center — the lack of transparency and responsiveness I experienced speaks for itself

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Stacy Junger

I will never go here again. I had a routine colonoscopy in December because I had just turned 45. It was fully covered by my insurance, but this place changed the code from preventive to diagnostic and I kept receiving a bill for over $600. I went back and forth with my doctors office and this place. My doctors office even emailed me copies that show he performed a routine preventive colonoscopy. It was horrible dealing with this billing department, but I finally thought this was taken care of back in February. I received a random call yesterday from the billing department saying that I still owed this money and that it had been in a state of review. It’s AUGUST. Are you kidding me? How is this even legal? I have all of the proof that this was a preventive colonoscopy and they refuse to acknowledge this! They won’t even call my doctors office to verify this! They would easily tell them it was a simple preventive procedure. I am beyond disgusted with this place and will be calling the attorney general and even a lawyer if I have to. I am tired of being harassed about a bill that I don’t even owe. This place should be ashamed of themselves and the shady things that are going on there. I will not be paying this bill and if it gets sent to collections I will absolutely be prepared to get a lawyer and sue. This place desperately needs to be investigated for fraud.

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Vicki Crump

Procedure was 8/9, The place itself was clean & the staff was friendly and Dr Koenig was great. very thorough BUT - I was told they checked my insurance & I would owe $869.00 & I had to pay 1/2 that day & balance guaranteed on a credit card. This was via a letter I received in the mail 3 days before the procedure - so I called them and they said the same thing, otherwise they won't allow the procedure. Today 8/20 I decided to pull my EOB with insurance - & my Insurance paid the entire procedure in full. When I called to request my refund back to my card - they said once they got the payment from the insurance company they will start the process for the refund in the form of a check and that will take approximately 30 days. HELL NO They clearly did not contact my insurance - FIND ANOTHER PLACE TO GO -