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Nicole Maxwell

**BEWARE OF MEDICATIONS PRESCRIBED FROM THIS OFFICE** My husband had the inspire device surgically implanted on December 11th 2025 by Dr Cox. After surgery, he did not come and speak to me, which I thought was weird. I’ve never had a family member get surgery done and the surgeon not come and speak to our family telling us how they did and ask if we have any questions??? My husband was prescribed cephalexin. Cephalexin is a first generation cephalosporin. He is allergic to penicillin, and it’s known in the medical community those who are allergic to penicillin MAY be allergic to cephalexin. This was NOT disclosed to him or me - his caretaker after surgery. We were not given an option for an alternative. We were NOT given specific instructions stating “hey we know he’s allergic to penicillin so there’s a minor chance he could have a reaction to this. Look for XYZ and if he has a reaction call us and we’ll prescribe something else”. I’m not one of those anti medicine or anti vaxers so this is a legitimate educated concern. Want to know how we figured out he shouldn’t take cephalexin with a penicillin allergy? HIS PHARMACIST. The pharmacist straight up told my husband “hey you really shouldn’t be taking this if you’re allergic to penicillin as you can have an adverse reaction. You need to call your doctor office.” He was experiencing a ton of pain as well as difficulty swallowing and breathing but we figured maybe it was just because of the surgery location (neck). I called the surgical office - who is IMPOSSIBLE to get ahold of in real time by the way - and was calm despite my frustration. All I got was a voicemail call back staying “hi this is ____. We got your voicemail. We didn’t prescribe a penicillin.” No shit you didn’t prescribe a penicillin!!!! I stated that in my voicemail!!!!!! The frustration was you prescribed a cephalosporin, and it’s KNOWN there is a chance (even if it’s low) for those with a penicillin allergy to have a reaction. I should not be having to explain this to a surgical office! I don’t care if the chance of reactivity is 1%, you disclose that!!!!!!!! Yes there are disclosures you sign away and blah blah before hand, but how am I supposed to think disclosures cover the surgeon prescribing a medication that is known to have a potential cross reactivity with another medication the patient is allergic to?? When my husband brought this up to Dr Cox at the initial follow up appointment, he stated Dr Cox was arrogant about the concern and his attitude came off like he didn’t do anything wrong. He stated “you should really get officially tested to see if you have a true penicillin allergy”, like he didn’t believe the diagnosis by my husbands primary care physician was enough???? I understand it’s common for those who have a penicillin reaction as a child to not have a “true” penicillin allergy as an adult, but just because my husband hasn’t been “officially” tested as an adult, does NOT mean you should assume everything is fine and dandy and you NOT DISCLOSE THE POTENTIAL CROSS ALLERGY? And then when the concern is brought up you’re arrogant? So, congrats Dr cox, my husband didn’t die so I know you really don’t care and this review won’t change anything because it doesn’t affect your life and you got your money. But, if you have children Dr cox, and they have surgery, I hope their surgeon cares enough to disclose potential allergic reactions to them and you if you are at the surgical center. It’s courteous and good bedside manner. I also understand surgeons go into surgery because they are better with people when they are under anesthesia because they don’t have to talk to them, but my god you are an educated and smart individual that the least you can do is act a little human and show empathy toward your patients who literally put their life in your hands. My husband didn’t die, but maybe your next patient will if you continue with this level of disregard. 2 stars instead of 1 only because the post surgery nurse staff was really nice and helpful.

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Erin Russell

Beware of the surprise billing here. I will never go here again for anything. The care was decent, But the billing department is out of this world well actually they’re out of this country in India… And I had paid my bill in full six months ago plus the payment I had to make at the facility prior to my procedure, And then just got another bill for another $1100 in May. I think that’s called surprise billing and I think it’s illegal. I called and talked to someone in India, and I couldn’t understand him at all. I’ve never had a billing nightmare of an experience like this…. They misled me and supposedly had it worked out with my insurance. I would not go here. Unless you’re rich, then you’ll be fine.

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Ally Abbott

I’d give zero stars if I could. Staff was rude and cold. They were not inviting for a young child who was going to be having surgery. Also, if you can’t pay up front, they ask you to pay 75% and then pay the remaining on a payment plan. Safe to say I’m glad everything was canceled and we are able to go to Helen Devos. Our ENT office even said they can’t believe this happened to us. Unfortunately, we aren’t the only family who’s had this same complaint. This place is awful.

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Sondra Fuller

Staff was very kind and helpful. The only thing that was disappointing was that we were late due to the address and GPS not coinciding with one another. Had to put "Grand Rapids Surgical Suites" in the GPS search instead of the actual address. We were 10 minutes late.

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Steve DeVries

Very nervous about getting my deviated septum fixed. All of the personal are great and I mean all of them. Dr. Taylor ENT is awesome, the whole crew have a great sense of humor since I like to joke around. Very caring, attentive, honest. The BEST medical crew around !!!!