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David Her

The surgery staff and the nursing staff is truly remarkable! It’s the receptionist/billing that added extra unnecessary stress on the day of surgery. They sent me a bill a few weeks before the surgery. I contacted my insurance company several days before the surgery. And my insurance company confirmed I had already met my out of pocket max and deductible before the surgery. Therefore, I should not be charged for the surgery. I informed the receptionist of this when I checked in. She just dismissed it and asked for my information. Then called me back later on to complete paperwork. She brought up the amount I was going to be charged. And informed me their staff was on the phone with my insurance conpany. She proceeded to tell me my insurance plan did not have an out of pocket max and so therefore, I needed to pay my coinsurance. I informed her I was going to contact my insurance company. She then proceeded to tell me that my insurance company was closed because the customer service rep was having difficulty getting through to my insurance company. It was 7:30 am. My insurance works off eastern time. And I went to the waiting room to do so. Sure enough, I got through to a representative. She informed me that the surgery center has not been in contact with them since October! My surgery was scheduled for November. Shortly after, the customer rep came out and said she checked my claims on the website and I had indeed met my out of pocket max. And told her to proceed with our paperwork. The receptionist informed her she didn’t need to see me. There was no acknowledgment of the contradicting information that was provided. How could the insurance company tell the customer service rep I didn’t have an out of pocket max, if she couldn’t get a hold of my insurance company? Instead, I was treated as a nuisance to her for being informed enough to check directly with my insurance company before the surgery and the day of the surgery. Something that should’ve been addressed between the surgery center and insurance company prior to the surgery. Instead of telling their patients contradicting information.

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Angel Whitlock

Today my husband had surgery here, and from the moment we walked in, I knew he was in the best hands possible. The atmosphere was calm, comforting, and peaceful, exactly what you need when nerves are high. Every doctor, nurse, and staff member we met was absolutely incredible kind, professional, patient, and genuinely caring. “DR.SLAYDEN” explained everything with confidence and compassion, and kept information confidential I really liked that about him, And he did an amazing Job and was very quick might I add. Dr & the nurses were truly angels in scrubs ❣️NOT ALL HEROES WEAR CAPES ❣️ they were all so gentle, attentive, and so reassuring. You could feel the peace and teamwork in the building. Everyone moved with purpose but also with this calm energy that made the whole experience feel safe and sacred. The staff made sure we were comfortable every step of the way, There was water, snack, coffee, Tv, we even got to vote on the pumpkin contest due to Halloween being tomorrow lol loved #2 of course oh and when it was time to go home, I felt nothing but gratitude. Everything went smoothly no chaos, no stress, just excellence from start to finish. If I could give more than five stars, I would. St. Luke’s Surgical Center is a place of healing, heart, and hope. I’m beyond thankful for everyone who played a part in my husband’s care today. You all are truly a blessing. 🙏💙THANK YOU‼️💐💜

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Connie Striebinger

The surgery staff was great. The billing department is HORRIBLE. I paid my up front cost for two surgeries, with my deductible being taken for the first surgery. Guess which surgery was submitted first - yep, the second one resulting in me having to pay my deductible twice . . . They were paid 3 months ago and have yet to reimburse me and will not return phone calls. Avoid them at all cost.

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linda downs

Dr Palmer did my surgery he is a Great surgeon. I would put him as #1 in Kansas City. Before my surgery everyone was so wonderful. They were very attentive to me to make sure I was comfortable. They went out of their way to make sure everything was correct for me. I could not Recommend a better place because there is none. The operating room amazing the nurses were amazing along with the anesthesiologist. I had such a great experience there and I have to go back next month for my other arm and believe it or not. I’m ready for it. I wouldn’t go any place else. I was informed of everything to do and they took great care of me. Sam Dr Palmer‘s assistant came in and spoke with me. She is also amazing. Very very thorough. I cannot say anything but great things about this place. It’s clean. It’s friendly and very very good care. I want to thank everyone for all the good things and great things and how comfortable you made me. I wish I could have all my surgery there. I’ve had many surgeries and everyone here they are the tops. I cannot say enough good stuff about this place so I might as well just stop. Thank you everyone thank you thank you thank you. You made me feel so Comfortable.

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David VandeLinde

The predatory billing practices and threats of collections are leading to an Attorney General formal inquiry/complaint. I have recieved threats of collections on two separate occasions for checks that they have cashed long ago (Andersen the anesthesiologist and for the general surgery fee). I'm questioning always, how many people just provide a Credit Card number when they here "collections"? Insist that your surgeon use another facility for your procedure. Do not use St. Luke's South and keep good records of conversations, payments, communications, bills and use informed delivery from USPS to prove that they haven't followed up by mail, as they will insist.