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Vinicius Albuquerque

Service from the nurses were great, however, expect to pay almost double the quoted amount. They billed almost double what was quoted. The employees could not provide an itemized bill.

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Deana

The center itself is wonderful. The nurses and front desk staff are all so caring and took great care of me. The problem comes from the 3rd party billing company that they use named Conifer Health Solutions, they have been a total nightmare to deal with. They are trying to bill me for the incorrect amount even after receiving the updated insurance payment and my insurance company calling them on my behalf. The billing company has harassed me for payment even before 30 days from receiving the bill, I have talked to them 3 times now with nothing but the runaround from them. I'm sure the surgical center is saving money by using this company but it's hurting them in the long run.

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Laura Brecht

An absolutely amazing experience. Our special needs adult son needed to have a procedure that required sedation. The team there contacted us last week to set up the appointment. The nurse i spoke to really listened to me about our son's needs. We got there this morning and were greeted by the most caring team of experts(Angels). They clearly did their homework on his condition. They greeted him with dignity and respect. They were patient and calm with him. It made for a very stress free experience for all of us. From the front desk person, the anesthesiology team, the entire nursing team to the doctor performing the procedure...all true professionals. The teamwork was incredible to see. A well oiled machine!! A++++

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Destini

I am just now 9 hours post op, I was a patient of Dr. Steehler for a full tonsillectomy w/adenoids also removed, cannot recall the full term he shared too groggy. However, I wanted to leave my review for new patients such as myself or even those preparing for their first upcoming surgery. I did pay out of pocket and I won’t lie and say that it was a hefty price!! Front desk staff will state they do NOT do payment plans if you are uninsured however Daisha (billing dept) was so incredibly sweet and made an arrangement with my finance, we split the cost in half so we paid a week pre op, and then I paid my remaining today! My arrival time was 7:00AM, I checked in by 6:40am, and was called back not long after checking in, I want to say maybe 20 mins max! My pre op nurse(s) were Trish and Leah, omg they both really eased my anxiety, and had such wonderful bedside manner, they made me feel as if I was chatting with family, they promptly got me prepared for surgery by administering my IV, giving me Tylenol beforehand, explaining what I needed to do such as a provide a urine sample, get undressed, check my vitals etc. Leah provided additional comfort by setting the lights down as the beds are laid out in a row outside of the operating room, but curtains are all around to give privacy! Dr. Steehler popped in not long after to go over my procedure, answer questions, as well as discussing medicine aftercare and providing overall reassurance Anesthesiologist Dr. Dobson, did the same as well, asking my medical history, elaborating on the type of medicines I’d be actively given while under and what they do he was kind but more direct simply a doctor who has been doing this for quite a while I could tell, so easy work for him but nice nonetheless! I don’t recall seeing him after he came by pre op but I believe he was in the op room. My OR NURSE Shanta was very nice as well as she wheeled me into the operating room, I can’t recall the name of the woman I just know she was the anesthesiologist nurse (Asian woman) OMG she was amazing she really made my experience so relaxing as she administered the anxiety medication pre op before I got wheeled in the op room, both she and Shanta were at either side of my bed next to my head. All I remember was Shanta providing oxygen, and the very pretty anesthesiologist nurse, complimenting my dumpling stuffed animal, and next thing I know we were talking about Labubu’s which I collect and love as well, the irony of that was just great because she really helped me drift peacefully, and it just created a bond of trust being in her care! After that next thing I know I’m awake in the observation room post op. I cried softly to myself as I woke up I wasn’t in excruciating pain or anything I think just the nerves of having my first surgery and successfully doing it, everyone was right it really felt like the best nap, as if I slept on a cloud. Nurses Marlynn, and Susan were also very sweet and gentle with me, they monitored me for 15 min until I was discharged. Sorry ladies as I was out of it and processing going through my surgery.. but I appreciate your reassurance, and care as I was monitored and Susan for coming in clutch the extra banana ice pop! If you reached up to this point, I hope I’ve reassured anyone who is nervous! The staff is excellent in care, and bedside manner. They made me feel safe, validated in my fears, and provided care ensuring I was comfortable and safe all throughout. The facility is well maintained and clean as well! Thank you university surgical center, should I ever need another surgery I hope to be treated here.

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Mrs Jp

I had surgery two days ago. Every single staff member I encountered went above and beyond. I want to call out my nurse Trish. So helped ease my anxiety and keep me calm. She answered all of my questions and allowed my husband to come back into the room while I was getting prepped. She is truly dedicated to her job and is a the sweetest person. I am not sure who my recovery nurse was because I was very groggy but she was also wonderful! Getting surgery is a scary experience and everyone here went above and beyond to make me feel comfortable. University Surgical Center is clean, comfortable and very welcoming. I highly recommend USC if you need surgery. Thank you to everyone of the team members.