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Marilyn Casas

FIRST OF ALL I DONT WANT A THANK YOU FOR BRINGING THIS TO OUR ATTENTION. IF ARAN EYE ASSOCIATES IS GOING TO READ THIS THAN RESPOND. THIS IS THE WORSE EXPERIENCE EVER. I HAVE BEEN CALLING FOR 3 WEEKS - YES 3 WEEKS - MESSAGE AFTER MESSAGE AND NO ONE WILL CALL BACK OR ANSER THE EXTENSIONS. NO IDEA WHAT IS GOING ON WITH SURGERY APPT. LIKE MY WORLD HAS TO REVOLVE AROUND THESE PEOPLE. I NEED A DATE !!! IF YOU ARE A PLANNER TO NOT GO TO THIS OR ANY PLACE. THEY HAVE A CALL CENTER - NO WAY TO CONTACT ANYONE IN THE OFFICE. SOOOO DONE. IF I COULD GIVE 0 STARS I WOULD

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jorge odera

Dr. Julibeth Alvarez MD, did surgery on my right eye (08/27/24) at Eye Care and Surgery of Coral Gables, she did a great job. I am very pleased and her assistant Miladys were very kind, thank you so much.

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Osvaldo Yera

This place is absolute TRASH. My grandmother went in for a lasik surgery on her eye. AFTER the surgery they advise her the drops that should have been used PRIOR to the surgery arrived. Then they advise her they sent a prescription for post surgery drops to the pharmacy. When my grandmother arrives to the pharmacy, she’s told the prescription wasn’t sent. She called this office and they were sorry it really Wasn’t sent but they would be sending it while She was there. Her vision is exactly the same and her eye was not repaired. This place takes advantage of seniors and is 1000% running a fraudulent office. Funny how they ONLY RESPOND TO 5 STAR RATINGS. MEDICAID/MEDICARE FRAUD sounds more like it.

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lilliam gomez

I am extremely disappointed with the customer service at Aran. I was overcharged when I had a procedure and I have been trying to speak to someone in the billing department since January. Every time I have called, the customer service representatives are not allowed to transfer the phone calls to any department, nor give me their extension or e mail so I can communicate directly with the person. Other times that I have called, nobody answers the phone. When I have mentioned this to different employees, they agree that customers do not receive a phone call back. I've heard other customers complaining about the same situation and when I've tried to speak to someone in the corporate office to let them know about these things, the representatives cannot give that information. I personally have never seen this lack of professionalism. The doctors and nurses are excellent but when it comes to speak to someone in billing department, is a waste of time. Before my procedure I called several times to speak to the billing department and they never returned my phone call, nor checked my deductible with the insurance company. This situation could have been avoided since the beginning if the person would have done her job.

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Great location in Coral Gables on Lejeune and 10th Street. Plenty of parking at rear of building, staff is courteous and friendly. Office is professionally managed and clean