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Erin Gliva

So, the surgeon is great. Awesome. Everything else? Horrendous. They use a third party to handle FMLA paperwork, won’t call you back after several phone calls. If you try to bring your paperwork with you for them to sign, the doctors refuse to sign it because you have to use third party company. Who charge you to get it signed from that doctor you were just standing on front of. Anything to make a buck, right?

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Raydon

The appointment I had with the specialist seemed dismissive to the point of where I was just about ready to walk out. I didn't really get the impression that they sincerely cared about my concerns. Now, after reading other similar reviews, with the same basic response to those reviews pretty much confirms my opinion. I would not recommend Orthopedic and Spine Center of the Rockies (Greeley Office) to my family nor friends! Sincerely

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Lindsay

My 2 experiences here been some of the worst medical experiences that I have ever had. When I saw Dr. Baer for a broken 5th metatarsal, my pain and concerns were dismissed. I also needed my temporary disability forms signed as I could not work my high physical intensity job, and he and his assistant refused because they believed that I did not need it. I explained my job responsibilities and that we had disability insurance for this reason, and they still refused. I offered him a note from my bosses that affirmed that I was unable to safely perform my job responsibilities, and he still refused. He also never even touched my foot. Just looked at the X ray. I ended up going to a different orthopedic center and (1) they ordered an MRI based on my signs and symptoms and (2) they took my pain seriously and signed my disability insurance. Dr. Baer did not believe my pain or care about my best interests. My other visit was for chronic neck pain at age 22. I saw Dr. Niki Vischer. She told me that I was too young to be a surgical candidate, and that was the only reason we would do an MRI to see what was going on. She prescribed me a muscle relaxer and sent me home, saying that "the pain wouldn't kill me". Last I checked, chronic pain does kill people. I found out years later that I am hypermobile, which has been the cause of my neck pain. Years later I also was finally prescribed the drug that Dr. Vischer would not prescribe me (pregabalin), and magically my pain disappeared the very next day. I had asked about pregabalin because of my experience in the medical field (seeing how much it has helped my patients with chronic pain) and based on experiences of close friends that had similar pain, who told me that pregabalin saved them. Dr. Vischer told me that it was exactly the same as gabapentin and there was no reason to prescribe. My appointment with her was maybe 10 minutes, and I left feeling dismissed and with no answers or relief. I am so fortunate to finally have providers who take my pain seriously and actually investigate the problem. And who care. OCR doctors do not care. I would highly advise against ever visiting here.

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Sherri Anderson

Orthopedic Center of the Rockies – Fort Collins I accompanied my 82-year-old father for an appointment due to severe back pain. We traveled 120 miles specifically to see a physician, but instead were seen by PA Karen Menzel without prior notice. Unfortunately, the experience fell far short of acceptable standards for elderly patient care. The visit felt rushed, dismissive, and lacking compassion. Ms. Menzel spoke very quickly, used medical terminology my elderly parents could not understand, and continued even after being asked multiple times to slow down and repeat herself. When clarification was requested, she appeared annoyed rather than patient. She reviewed my father’s medical conditions in a way that felt accusatory and told him to stand up straighter despite the fact that his posture is affected by significant pain. While it may be appropriate that he is not a surgical candidate, this could have been communicated with empathy, dignity, and respect. Alternative treatment options were explained so rapidly that he could not follow them, and he felt discouraged from asking additional questions or advocating for himself. When we requested to still see the physician, it appeared that frustration from the earlier interaction may have been communicated beforehand, which made the remainder of the visit uncomfortable. Additionally, comments regarding Medicaid raised concerns about whether patients are treated differently based on insurance status. This experience left our family feeling dismissed and disheartened. Elderly patients in pain deserve patience, clear communication, and compassionate care. I hope clinic leadership reviews this experience, addresses communication expectations, and ensures that all patients — regardless of age or insurance — are treated with respect.

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Tim Masters

I didn't feel like the provider I saw really listened to me or cared about helping me. They just wanted to throw meds at me instead of addressing the underlying problem. They didn't do a great job of explaining things. It was frustrating that I was told I was being scheduled with a doctor and when I got there it was actually a PA for that doctor. It's fine if that's how you do things, but communicate what's actually happening instead of setting up false expectations. I also called at one point to ask a question and the person that answered acted like my calling was an inconvenience and were audibly frustrated even though I was clear about what I wanted and friendly. They sent me to a voicemail instead of a person. Definitely didn't make me feel good about calling. Im going to go somewhere else going forward.