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Alex Rodriguez

Amazing nurses!

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Zayra Carmona (CURBY)

My four-year-old had tonsil& adenoids removal and ear tubes everything was great nurses where friendly to my son. But the place over all is not child friendly nothing colorful I wish they had something to make the kids feel more comfortable other than just stickers. They also don't allow the parent to stay with child in till the anesthesia it's on, like other places people tell me about they took my son awake to another room awake I can imagine for a little one this must me really scary

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Victor Ona

This is a place you can go for simple outpatient procedures, and it is easy if you bring a friend or family member.

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Robert A.

Now that the drugs have worn off I am quite pissed off that the anesthetist completely ignored my repeated attempts to not be over drugged and to just relax my colon for the colonoscopy and allow me to remain conscious like the two I had before at Kaiser. She violated her professional duty to respect and maintain my autonomy under "informed consent". At no time did she address what she would or would not be doing. Your treatment choices are a legal and moral right that clinical and professional paternalism should not deny. That is the sole reason behind "informed consent" and anti-battery laws regarding doctors ignoring the autonomy and rights of their patients to be informed and involved in any and all procedures. Just signing a form is NOT "informed consent" nor does it satisfy the professional duty to engage and involve competent patients. Their business model is to get them in and out as fast as possible. They do it pretty well, but it has a glaring communication and procedure problem as I tried to engage them in six different ways as six different times that got ignored and disregarded. That is a serious problem that can lead to negligence and serious negative outcomes, including death. I am weighing what to do about what happened to me. Let's see what the clinic will do about the issue I raised about the failure of professional duty of their anesthesiologist. Had I thought she would blatantly and silently disregard my instructions and requests, I would have refused to do the procedure with them. I would have insisted on doing it at Kaiser where they partner with the patient to achieve an outcome for the best of all concerned. Not just profit for the three doctor owners. I called the day before to make sure I could only be lightly drugged. I was assured over the phone that "We do that and you can be conscious and only given enough to relax the colon as the anesthesiologist will be in the room the whole time and can give you more if there is any pain". That is NOT what happened. Let's see how they respond to this. If they ignore it, it is a horrible place you should stay away from. Not caring is the worst thing that can happen in healthcare. If they fix it, there are good things to say, but any good is easily nixed when one key person can't measure up to their professional responsibility to the patient and the clinic itself. My concern is that they are too efficient at making money to take the time and expense to make it work the way it should work. Simple really, when a patient expresses a concern it gets taken serous and becomes part of the process in seeing it addressed to both the patient and the clinic's satisfaction. Not ignored and dropped. That is the missing thing at Upland Outpatient Surgical Center.