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Laura Milagros

Updated 11/12/24 (original 9/5/24): Since Jan 2023 it's been a waste of time to call Sansum on Pueblo bc NO ONE ANSWERS THE PHONE! Since Jan 2023, when someone finally does answer the phone, it's now impossible to get an appt that isnt 6-9 months away!! 😡 Another frustrating phenomenon: Up here in hillbilly SLO County & in it's semi-hillbilly 1st cousin Sta Barbara County ... NO DR WORKS A FULL DAY ON FRIDAY'S. MANY OFFICES ARE TOTALLY CLOSED THAT DAY!. 🤬 What the heck, ppl? Cutting out those 4 precious hours every Friday really has a NEGATIVE impact on the community! ●● I'm from LA County but now FORCED to live in SLO Counry & I cant leave. LA/So Cal is a WONDERFUL, CONVENIENT, LOGICAL & COMMON SENSE place to live – bc the area realizes & acknowledges that's it's now a 24/7/365 world! These partial work hours for drs is unheard of! ●● There are very few specialists in SLO County, & worse, they REFUSE to contract with either Medicare or MediCal or both. ("CenCal up here.) 😡 So, I'm forced to travel from north SLO Co all the way down to the city of Sta Bárbara. This is a grueling 2½ hr drive just 1 way! 🤬 Specialists are just that! They usually treat VERY SICK PPL - not healthy ppl with a common cold, a minor "boo-boo" or needing an annual health exam! Sansum — Please stop making access to specialty health care SO difficult! PLEASE HIRE MORE PPL TO ANSWER YOUR PHONES & IF YOUR DRS REFUSE TO WORK PAST NOON ON FRIDAYS, HAVE PAs & NPs AVAILABLE FOR STABLE PATIENTS - & KEEP THOSE PHONES ON TIL 5:00 PM! Common sense! Good business! Ensures pt safety! Convenient for the community - the ppl who PAY YOUR SALARIES! ●● I DO give 5 ☆ s for my awesome 2 drs at Sansum Pueblo 👍🏼👍🏼 - but the fact that no one EVER answers the phone & the insistance on short clinic hours on Fridays rates just 2 stars. The low rating is not the employees' fault. It is that of the owner's. (And, no, I'm not a "net" or computer person, so "portals" are not an option for me. I'm "old school! Deal with it. )

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bob pugh

Same as above gentleman expressed- just got my one year wellness visit set at over a year! Doctors are great at Sansum but wait is issue. Finally today I called & found one opening in March. Then asked department to let me do my bloodwork now. They called back in 10 minutes & said blood work is set so I can do & results will be sent to me in one day& I can see if any issues. Best thing going for Sansum is “My Chart” it’s not docs fault that they are swamped ! Hopefully new owners can fix very soon!

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Toshiko C

I instantly felt that Dr. Pap was interested in my wellbeing. Loved her warm approach so much that I was glad I had chosen this clinic. The young female nurse practitioner as well as the front office lady were efficient and cheerful just like Dr. Pap.

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Papa Foreman

I have never had a good experience at Sansum. You basically are passed around from one specialist to another who do very little and it takes months to get an appointment—even when you are already in the system and have seen a doctor. It’s a factory system for profit. If you want to see a phycologist who falls asleep while your spilling your guts, if want a Podiatrist to tell you there’s nothing wrong with your big toe two days before the nail falls off, if you want to be misdiagnosed and see your medical records filled with misinformation, then by all means . . . The staff making appointments don’t know what they’re doing. The entire system is incompetent and is designed to charge your insurance as much as possible for as little care as possible for as long as possible. The only reason I ever went there was because my insurance didn’t allow me to go elsewhere. Up to you . . . Buyer beware!

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kristin smallwood

Sansum in general is one of the worst medical resources I’ve ever experienced. Last year you had to wait 8 months for a physical check up with your primary care doctor. Now it’s a year. I can understand a month or so but not more than that. A year wait means you should probably just stop practicing medicine and retire. I don’t know what the problem is with this clinic. There seem to be plenty of doctors living in Santa Barbara. Are you really that understaffed? Or do all your doctors only work two days a week? The fact that they also close their help line at like noon on Fridays is also terrible. Not everyone in Santa Barbara is retired with their lives more than half over.