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Lacci VanHorn

Had surgery here in February (about 10 months ago) facility was clean staff were friendly Consult and surgery with Dr Siddique went great. Spent 1 night there and felt taken care of. Thank you DOC surgical hospital

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chelsea march

Came with my brother for a knee surgery, they don’t allow family even though he is a celebrity. I understand that this is their policy but we made sure to get the doctor’s approval. If we knew, we’d choose another center. The staff was rude and nurse Daniel was aggressive and unpleasant. She made faces the whole time and let my brother leave with 10/10 pain, clammy and unaware of where he is. Will report to the Joint Commission.

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Tiffany Gannon

This “hospital” ruined my life, my ankle and foot, and left me with intense ptsd. I was operated on by Dr. Wang. Unbeknownst to me he has/had a number of malpractice cases open against him. But leaving him aside… I was supposed to have early morning, two-or-three hour surgery at DOCS-ORTHO on September 30, 2022. I don’t remember anything after about 11 am. I woke up at 6:30pm. To this day I don’t have a lot of answers about what happened to me, and the hospital admitted the surgeon’s conduct was “unusual,” but they continue to employ him, so they bear responsibility on that front. There was blatant homophobia from the point when we arrived. Straight partners were allowed to go back with patients but my partner was not until I begged and a nurse took pity on me and brought her back until I was put under, at which point she was not allowed to see or speak to me until I was unceremoniously dumped out the door, still half-under, at 6:30. But that was not the worst part. As Dr. Wang later admitted to me in a series of harassing texts, I was left on the operating table without a surgeon or anesthesiologist for hours while both went to do another surgery. They blamed an equipment failure, but even if that’s true (and I was never provided with firm proof that it was,) I was left sedated to the point that I have no idea what happened to me in that time or whether anyone is telling the truth. The entire time, my wife was asking to see me, and the staff at DOCS-ORTHO lied to her about what was happening, telling her at various points that I was awake and talking, in surgery, and/or just inaccessible. Beyond calling the police there was nothing she could do to convince them to let her see me. The front desk staff all went home and she was left alone with a security guard. This is apparently the kind of information relatives can expect from this hospital. When I did wake up I was in pain. Thus began five months of horror as I was in the worst pain imaginable, unable to work, walk, or function. Wang told me I must have complex regional pain syndrome and that it was in my head. We bankrupted ourselves on experimental treatments. We later found that in fact, I had a large neuroma in my foot from his inept technique and likely wholly unnecessary surgery. In the course of that discussion, Dr. Wang got aggressive in texts where he admitted to leaving me. When we expressed horror he sent text after text saying that the decision was made “by the whole surgical team.” He said he would pray for me, which was pretty offensive in light of his conduct. When we called the hospital after that, there was really no one to talk to. We obtained the records and found that times and dates had been crossed out by hand, so I still don’t even know when I did and didn’t receive any drugs. I didn’t want to talk to a surgeon who thought it was fine to leave sedated patients unattended. The anesthesiologist was, I was told, suddenly “on vacation.” The head of this hospital, Dr. Khawar Siddique, admitted on the phone that there were some flaws in Wang and the anesthesiologist’s behavior but offered few remedies or even apologies. The head nurse said that Dr. Wang told her there was an older patient who hadn’t eaten, which was why they left me alone. I can’t imagine that any patient in Los Angeles would find that justification for hours upon hours of time lost. Thankfully a peripheral nerve specialist was able to correct the botched surgery, months later, but I’ll never feel that part of my foot again and continue to have life long issues. The trauma and the total lack of compassion and concern from all involved is telling. I would never have chosen this “private hospital with personal chef” where a Kardashian had surgery if I knew it was an unethical facility that condones medical battery. To this day they have done nothing to right these wrongs. I say all this reserving all rights. Please be judicious in choosing a surgeon and facility. I do not want this to happen to anyone else. Do not go to Dr. Wang or Docs.

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Jackie Fiske

Five stars for the medical service but zero stars for billing. Make sure to advocate for yourself and get every little detail before going through with any procedure here. The quality of service at the actual facility is top-notch. Doctors and nurses are amazing. The issue I had was that the billing department was supposed to call me beforehand and notify me what my maximum expense would be after insurance. The only call I received was from my doctor’s office, so when they told me the maximum I would have to pay ($1,250), I thought it was for the entire process. It turned out the doctors fee and fee at this particular facility were separate. The facility confirmed they should have called me and did not. They admitted they had no record of having called me and apologized. The original bill was almost $6000. thankfully, my insurance covered all but $810 of it. Still, to pay over $2000 in total was substantial for me. I understand this facility is located in a very wealthy community so this is like a drop in the bucket to some, but if my insurance company hadn’t covered any of it and I had been forced to pay $6,000 without being informed ahead of time, so $7,250 total, that would have been devastating to me. I absolutely would not have moved forward with the procedure. Not a small error for people without Beverly Hills level income.

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James Oakley

Great staff and good doctors I definitely feel like i am in good hands.