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Cheryl Thomas

I have been there twice for cataract surgery. Once was in the morning. Once was in the afternoon. I don’t know if the staff changes shifts for those two sets of surgery, or if it was just the misfortune of the draw. My first surgery, in December 2023 went spectacularly. My sedation perfect. I was more or less “out-of-it”, but I could respond to Dr. Young’s voice requests. The nurses were all just as nice and pleasant as they could be. The second surgery in January 2024 was a different story entirely. Every person encountered must have been eating sour pickles. They had short, abrupt, responses to every question. Not a single one of them cracked a smile. When the surgery started, I was wide awake. I felt Dr. Young touch my eye with the scalpel. They put more numbing gel in my eye. I was never given anything else to relax me. When Dr. Young started cutting on my eye, it was not that I could feel it, but I could hear it. I started shaking all over. I was asked if I was anxious. I replied, yes. I was told I received a little more relaxing medicine in my IV. I never felt it. This prompted me to ask when? She said, just now. Give it a few minutes. I never felt more relaxed, and I continued to shake. Shortly, I was asking if I was in pain. I replied, yes. Then I was ask, where are you hurting? I replied, my back and my right hip. I did not try to explain about my shoulder blades hurting. She said, we gave you something else for pain in your IV. I never felt it. This prompted me to ask, when? I was told, just now. Give it a few minutes. I never had any pain relief, nor did I feel any less anxious, or get sleepy during the surgery in anyway. When the surgery was over, it was like everything hit me at once. I was finally sleepy and relaxed. I don’t think there was any excuse for them not having me relaxed Before the surgery started, the way I was for my December surgery. A complaint I have following both surgeries is the rush to get you out of the facility. I they take maybe two sets of vital signs 10 minutes apart, at best. At the same time they are taking your IV out and taking, electrodes off & reading you your discharge instructions like they think you are going to remember them. In the morning Surgery, I was not quite as rushed as the afternoon surgery, in any case you are there 30 minutes or less following your surgery. I think this is sub-standard nursing care at best. I would have given the facility 4 or even 4 1/2 stars, if it were only based on the morning surgery. However, the Afternoon surgery experience was so bad it dropped the facility and Caregivers to 3 stars. I know this is a long review, but it is actually too for the price of one.

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Teresa Walker

It is my great pleasure to give them 5 stars. Every employee I encountered in every trip there was kind, KIND!!! And patient with me with my questions. And had great insight on what it felt like to ME… on what it was like to be a patient.

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Joan Uyehara

I had a follow-up appointment on 12/7/23 at 3:20. Waited & waited & finally after an hour was called back to an office where a quick check of my eye was done & the eye was dilated & had to wait again for the Dr. At 4:45 still hadn't seen the Dr. or heard why it was taking so long. A doctor would NEVER wait for me for that amount of time, so I left. DO NOT book appointments here as they are short staffed, won't reschedule when they get behind or notify patients when they are running behind. Most of the patients were elderly like me & it's extremely hard to sit for extended periods of time. Go ANYWHERE else if you are able!!!

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patsi ringsdorf

Great employees,I actually enjoyed my cataract surgery here,they were all so comforting and knew exactly what to do,we chatted while waiting on the s urgury ,all while these wonderful ladies were doing their job. Shoot,I'd go back just to see them again! And in today's medical field,that's really saying a lot! Thanks ladies,y'all were wonderful

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Randy Ragsdale

From the phone call about the date of the surgery, eye drops, what to bring on the day of the surgery. The staff was so kind as I came in the facility and explained everything so clearly. My escort into surgery was smiling and joyful. Getting all the prep prior to the surgery, was outstanding with each staff member doing their assigned duties. Before I knew it I was begin wheeled to my designated driver. Very tremendous experience!